Guest Experience Supervisor - M&M'S London

at  Mars

GUEST EXPERIENCE

• Maintain an environment that drives sales through exceptional guest experiences
• Place a high priority on educating Associates on hospitality, entertaining, and selling
• Champion a “Guest comes first” attitude through the power of fun, in an environment where everyone feels they belong, with a ‘One for All and All for Fun’ mentality
• Act as MOD, which includes, effectively driving guest experience, balancing guest flow throughout the building, multitasking, minimizing guest wait time at the registers, maintaining guest and Associate safety, and responding to guest and Associate queries
• Resourceful for product knowledge and category components, to keep displays/spaces occupied and shoppable
• May work in tandem with Visual support to provide accurate roll out of floor changes, ensuring products are available
• Lead consumer care data capture through action plans and strategies outlined by leadership
• Support store experiences, bringing our brand to life. This includes actively approaching guests when hosting our famous candy wall, sampling candy, personalizing chocolate, and representing our characters, which helps brings our brand to life
• Teach the team to partner with merchandizers for product replenishment requests

M&M’S BRAND AMBASSADOR + PRODUCT KNOWLEDGE

• Store expert of the M&M’s brand, store products and experiences. This includes greeting and approaching all guests with a friendly and positive attitude
• Adapt approach and demeanour in real time to match the shifting demands of different situations to showcase product representation in key areas throughout the store
• May support the brand by guiding our classic characters in costume
• Internally, advocating for equity, inclusion, and diversity, role modelling allyship
• Externally, may relate the brand purpose, helping to enhance brand loyalty

EDUCATION & PROFESSIONAL QUALIFICATIONS

Desired Education

• High School Degree or equivalent

KNOWLEDGE / EXPERIENCE

Key Experiences Desired

• Minimum 1 year experience in a retail environment
• Experience in a fast-paced environment
• Experience with driving sales, operational excellence, and satisfying the Guest

Key Experiences Preferred but not required

• Experience in coaching others
• Basic computer IT skills

Other willingness requirements:

• Willingness to work in an environment with loud music and bright lights
• Willingness to work in an ever-changing and fast paced environment
• Willingness to step in at a moment’s notice to support the team, in any way needed

Please refer the Job description for details