Guest Experience Supervisor

at  Melia Hotels International

“THE WORLD IS YOURS WITH MELIÁ”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

GUEST EXPERIENCE SUPERVISOR/GUEST SERVICE SUPERVISOR

We are seeking a dedicated Guest Experience Supervisor to join our team and support the Guest Experience Manager in delivering exceptional service to our guests. In this role, you will play a key part in ensuring a seamless and memorable experience for all visitors, while maintaining high standards of customer service and professional conduct.

• Supervise day-to-day operations of the Guest Experience team, ensuring guests’ needs are met with excellence and attention to detail.
• Act as a point of contact for guest concerns, handling complaints effectively and working closely with the Guest Experience Manager and other departments to resolve issues promptly.
• Greet and acknowledge all guests immediately upon arrival, ensuring a warm and welcoming atmosphere.
• Oversee the handling of VIP guests, ensuring their special requests are met and anticipating their needs.
• Monitor and maintain high service standards across all hotel departments to ensure guest satisfaction and successful outcomes for internal quality assessments.
• Assist in training and onboarding new staff, providing support and guidance to maintain a high standard of service.
• Participate in administrative tasks such as updating rotas, validating shifts, and assisting with payroll processes in collaboration with HR.
• Ensure the department is well-stocked and all areas are kept clean and organized.
• Maintain knowledge of hotel facilities, promotions, and local attractions to provide guests with relevant information and upsell services.
• Act as a Duty Manager as required, handling emergency situations in accordance with hotel procedures.
• Adhere to all health and safety regulations and hotel policies, promoting a safe and welcoming environment for both guests and staff.