Guest Relations Agent (Driver)

at  SeaLink Kgari Fraser Island

ABOUT YOU

Do you have what it takes? Are you a people person who really enjoys driving? We are in search of motivated local drivers who already have their MR Licence and Drivers Authority. You are ready to join our diverse team of tourism lovers and are passionate about supporting the Kingfisher Bay Resort Group.

SKILLS, QUALIFICATIONS & EXPERIENCE

• A valid manual MR licence – essential to the role
• A valid Drivers Authority – essential to the role
• Exceptional time management skills
• Excellent communication skills and interpersonal skills.
• Demonstrated experience in a similar role
• A positive attitude and a passion for delivering excellent customer service.
• Strong computer skills

ABOUT US

K’gari is a World Heritage listed island off Australia’s Eastern Queensland coast, is the world’s largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.
SeaLink K’gari is part of SeaLink Marine & Tourism, one of Australia’s largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia’s most beautiful island destinations and brilliant experiences.
With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.
SeaLink Marine and Tourism is part of the Kelsian Group - Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusio

ABOUT THE ROLE

As our trusted Guest Relations Agent (Mainland Driver), your role will primarily be to pick up and drop off K’gari Explorer Tour guests. You will be required to greet all guests, assist with their luggage and create a wonderful first and last impression on arrival and departure from Kingfisher Bay Resort. The Guest Relations Agent (GRA) is the first and last person who will interact with the guests and are expected to provide and maintain exceptional customer service. Their goal is to ensure all guests have a great start and finish to their visit. This is a unique opportunity (and position) as you will be required to work a variety of shifts including some split shifts, e.g. 6am - 9am, 5pm-7pm, approximately 4-5 hours per day and on a roster of 4 days on / 3 days off. It is a permanent part-time position paying $28.32 per hour.

KEY RESPONSIBILITIES

• Drive our well recognised branded buses/vans/cars to pick up and drop off guests from various locations
• Meet and greet all guests, assist with their luggage and deliver luggage to the barge at River Heads
• Pack the luggage truck for departing barges
• Liaise with our Vessel Masters and Cruise Directors / Deckhands for the safe loading and unloading of vessel
• When requested assist the Mainland office with check in, check outs, answering incoming calls
• Washing and cleaning buses, and trucks on a regular basis
• Daily Vehicle Checks
• Abide by all Workplace Health and Safety rules and regulations at all times
• Any reasonable additional duties as directed