Guest Relations Executive

at  The Midland Hotel

Job Ref: JI24921
Branch: The Midland Hotel
Location: The Midland Hotel
Salary/Benefits: Competitive Salary + Fantastic Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 21/10/2024
Closing date: 22/11/2024
Be Yourself – Be a Bold Team Player – Be Leonardo
We have a great opportunity for a Guest Relations Executive to join The Midland Hotel, Manchester

DESCRIPTION

First opened in 1903, The Midland Hotel has been delighting guests from the very beginning. Originally built to serve rail travellers from London, our stunning building and ballroom charmed visitors day in and day out, and while our appearance has changed over the years, our outstanding service remains the very same.
Today the Grade II listed, 4-star hotel is one of Manchester’s most-loved icons, located just minutes from Oxford Road and Piccadilly stations. Over the years we’ve hosted everyone from rock stars and politicians to royalty, and our history has taught us one simple thing: every guest is unique, and so their stay must be too.
From our 312 sumptuous bedrooms to our award-winning food and drink, idyllic spa and impressive event spaces, every part of The Midland experience transcends the ordinary.

REQUIREMENTS OF THE GUEST RELATIONS EXECUTIVE:

• Experience in guest relations beneficial but not essential
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience of working with IT systems on various platforms
• Strong communication skills

• Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, where hotel initiatives targets are achieved
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required