Guest Relations Executive - The Rabbit Hotel & Retreat

at  Galgorm

ABOUT THE ROLE:

We are looking to recruit a part-time Guest Relations Executive with excellent customer service skills and excellent attention to detail. The main purpose of this position is to meet guests’ needs upon arrival/departure, provide cocktail turndown service, and provide a comfortable stay by accommodating requests for information and offering assistance as required.

THE MAIN RESPONSIBILITIES FOR THIS POSITION INCLUDE BUT ARE NOT LIMITED TO:

• Ensuring customers have been tended to and all necessary information has been gathered to assist their overall guest experience.
• Managing, effectively and efficiently, guest requests and enquiries.
• Maintaining current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.
• Maximising sales revenues through up-selling.
• Offering a high level of consistent, friendly, and efficient care to all clients and visitors.
• Helping direct guests and assisting with any enquiries.
• Working with the front-of-house team to understand daily operations and ensure the required areas are prepared to facilitate a smooth and timely experience for all clients.
• Aiding guests and visitors in various ways such as assisting with luggage, providing directions & information, and any other activities on a given day.
• Delivering a nightly cocktail turndown service.
• Responding to requests for assistance via our internal system HotSOS.
• Carrying out front and back of house procedures.
  The Person: