Guest Relations Manager

at  Anantara

Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as Guest Relations Manager.
Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.
Offering all the experiential luxury Anantara Hotels & Resorts is renowned for.
Candidate must currently have the right to work in Ireland.

MANAGEMENT RESPONSIBILITIES

• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests;
• To deliver excellent care to our guests;
• To ensure that the ambience in departments (lights, music and temperature) are controlled;
• To report defective materials and equipment to the appropriate departments;
• Ensure that all new initiatives are implemented in the agreed time frame;
• To ensure a consistently high level of security is well maintained throughout the Hotel;
• To ensure guest feedback is acted upon promptly ensuring the relevant people are informed and that all necessary action is taken to preventreoccurrences;
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams;
• To provide support where necessary in other areas of the Hotel;Drives business results through revenue growth and cost savings efficiency.

SPECIFIC DUTIES

• To carry out two audits per shift to ensure LHQA is achieved by all team members.
• To complete a full handover is completed at the start and end of each shift and the Guest Relations Handover report is completed.
• To ensure that departmental Managers have acted upon guest feedback in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
• Communicate all VIP arrivals, VIP’s in house to all departments to ensure that they receive the highest level of service. Ensure that these guests are personally greeted on arrival and where possible escorted to their rooms.