Guest Relations Manager

at  BRISBANE PTE LTD

REQUIREMENTS AND SKILLS

• Proven work experience as a Guest Relations Manager or similar role
• Understanding of all bar management best practices and relevant laws
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation

• Provide upscale guest service experiences for clients
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to cusomter coming
• Promptly address guests’ requests
• Actively listen to and resolve complaints
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Manage guest relations team to ensure we comply with all standards and operating procedures
• Appraise team’s performance and produce regular reports
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from guests and online reviews and suggest ways to improve ratings
• Establish friendly relationships with regular clients