Guest Relations Manager

at  The Montcalm London Marble Arch

OVERVIEW

Montcalm Marble Arch is looking for a skilled and ambitious Guest Relations Manager to join our team. You will play a pivotal role by Intervening in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.
Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

ESSENTIAL QUALIFICATIONS

• At least 1-year previous management or supervision in a similar role
• Experience in working in similar role within 4- and 5-star hotels in London.
• Opera knowledge
• Availability for flexible working schedule
• Excellent communication, negotiation, and interpersonal skills
• Ability to handle multiple projects simultaneously.
• Results-oriented and driven to achieve revenue and performance targets.

ADDITIONAL RESPONSIBILITIES

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyses information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Maintains high visibility in public areas during peak times.
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Performs Front Desk duties in high demand times.