Guest Relations Officer

at  CARLTON CITY HOTEL SINGAPORE PTE LTD

REQUIREMENTS

• Minimum 2 years experience in the same capacity
• Proficient in Microsoft Office (Word, Excel and Powerpoint)
• Good communication skils and demonstrate ability to interact with customers and employees
• Good problem solving skills and organizational abilities
• Sound supervisory skills and able to be a role model

ROLE

This role reports to the Duty Manager and is responsible for the operational efficiency and service delivery of the Front Office areas including Reception and the Club Lounge.

RESPONSIBILITIES

1. Provide timely and professional check-in/check-out services in accordance with established and standards.
2. Responsible for the smooth operations of each section in the Front Office

3. Build positive rapport with VIPs, Club guests and return guests to ascertain their preference in room, F&B and other preferences.

4. Supervise Front Office operations during assigned shift including but not limited to:

• Maintenance of guest information
• Compile occupancy statistics
• Supervise group booking
• Assist with complaints

1. Supervise cashiering activities during shift including but not limited to:

• Cash handling and posting procedure
• Deal with irregular payments and refund
• Prepare cashier reports
• Supervise the cashiering system

1. Assist in supervising, training, motivating and leading team members to ensure that they have the necessary knowledge and skills required to perform their duties
2. Able to multi-task and multi-role in other sections within the Front Office where required
3. Perform any other job tasks assigned by the Management