Guest Relations Officer // Chinese Cuisine

at  SHANGHAI YONGFU SINGAPORE PTE LTD

JOB REQUIREMENTS:

• At least 1 year of relevant working experience is required for this position.
• Preferably Junior Executives specializing in Food/Beverage/Restaurant Service, Customer Service, or equivalent.
• Positive “can-do” attitude, motivated, passionate, and seeks opportunities to be multi-skilled and trained.
• Good personal grooming & personal presentation

• Responsible for welcoming guests in a courteous and prompt manner and leading them to a prepared table in accordance with the restaurant’s seating procedures.
• Be familiar with the menu, promotions, and service procedures.
• Provide full assistance to guests concerning general queries at the restaurant.
• Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
• To work closely with the Operations / Restaurant Manager, and peers to ensure all guests are greeted properly and escorted to their ready tables.
• Obtain familiarity with restaurant policies and procedures in reference to training, safety, and security.
• To familiarize with the work nature and responsibilities of staff and all the restaurant events.
• Ensure reservation counters are well maintained. Assist manager to keep track of guest history profiles.