Guest Service Agent

at  Brentwood Bay Resort

WHAT WE DO AND ARE PROUD OF

At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for our guests while fostering an environment where our team members can truly shine and bring their unique talents to the table. Our team is built on passion, collaboration, and a shared commitment to delivering exceptional service—all while having fun and staying true to our values of honesty, uniqueness, and graceful hospitality.

As a Guest Service Agent, you’re the heart of hospitality, going above and beyond to meet and surpass service standards with every guest interaction. You play a key role at the resort, offering a warm welcome and continuous support throughout their stay. Your genuine empathy and careful listening are what resolve issues smoothly, making sure guests feel acknowledged and valued.