Guest Service Agent

at  Fota Island Resort

Whether in our kitchens, dining rooms, event venues or offices, our singular purpose is to captivate guests with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation and passion of our team members.

REQUIREMENTS

• Fluent English
• Knowledge of Opera system desirable
• Excellent Customer Service Skills
• Report Writing, Data Analysis and strong Administration Skills
• 2 years Experience/Training in a similar role
• Good Knowledge of the Local area
• Excellent Oral and Written Communication
• Leaving Certificate or equivalent, 3rd level Hospitality Diploma preferred
• Intermediate Computer Skills
• Excellent Grooming
  This role requires the ability to build and grow their knowledge and understanding of every aspect of the Resort’s facilities and crucially, be able to convert accommodation, golfing, spa and other enquiries into confirmed bookings whilst creating a 5 star first impression. They must also deal with all the Guest requests and Front Desk requirements. The ideal candidate must possess the ability to anticipate the guest needs and deal with it accordingly.

Please refer the Job description for details