Guest Service Agent

at  Fox Harbr Resort

AT FOX HARB’R RESORT, WE KNOW EVERY EMPLOYEE IS A VALUED PART OF THE TEAM. OUR BENEFITS INCLUDE:

• Competitive wages
• Travel Fuel Allowance
• Discounts at the Resort’s Dining Areas; The Cape Cliff and Willard
• Discounts on Accommodations, Golf and Spa services & products
• Friends and Family Rates for overnight accommodations
• Complimentary use of the Junior Olympic Pool, Mineral Pool and Fitness Room
• Team Member rates for Golf, Sport Shooting, Kayaking, Trail Rides etc.
• Team Member Activities and Department Incentives
• Team Member Education Funding and Bursary Program
• Team Member housing availability

REQUIREMENTS

• Computer and typing skills with knowledge of Word, Excel and Microsoft Outlook
• Possess excellent oral and written communication skills, professional telephone manner and presentation.
• A minimum of high school diploma or equivalent is required.
• Enrollment in or completion of a Hospitality Management course is preferred.
• Must be able to work evenings, weekends and holidays.
  Fox Harb’r Resort is a 5 Star, 4 Diamond property nestled along the coast of the Northumberland Strait in Wallace, Nova Scotia. We are offering a unique opportunity for you to experience a 5 Star Luxury work environment. With this opportunity, you will be presented with a distinctive career, experience, and benefits in a World Class setting

• Welcome guests to Fox Harb’r and ensure they receive a sense of warmth and hospitality every time they deal with Guest Services either by phone or in person.
• Greet and register Resort guests in a courteous and efficient manner within Fox Harb’r Resort’s guidelines for cashiering.
• Collect and receipt of payment from guests upon check out in a courteous and efficient manner within Fox Harb’r Resort’s guidelines for cashiering
• Communicate all special amenity requirements, priority cleaning assignments and changes in room status and late checkouts to Housekeeping Department and the Bell Persons.
• Provide impeccable guest service through continuous communication with the Bell Persons for luggage, courtesy transportation and other guest needs.
• Accept, confirm, modify or cancel reservations.
• Accept and relay all room service orders.
• Be fully knowledgeable on all resort rates, packages and events.
• Provide information to our guests on all the services Fox Harb’r Resort provides (Golf, Spa, Food & Beverage, marina etc.)
• Perform any other guest service duties as required, (deliveries to guests, handling of complaints).
• Accept and communicate Guest aviation information.
• Take immediate and positive action within the guidelines provided in the event of emergency alarm or situation of any nature. Responsible for the full knowledge of fire and safety procedures.
• Maintain the proper inventory of front desk supplies.
• Completion of closing tasks such as, balancing at end of shift, checklist of completed duties, entering pertinent information into logbook ad passing on information to the next shift.
• Execute all reasonable additional assignments determined by Supervisor or Management Personnel.
• Be a member of the Fox Harb’r Guest Services Team, remember at all times we are here not only to serve our guests but also to exceed their demands.