Guest Service Agent

at  Fox Harbr Resort

Fox Harbour, NS, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate17 Dec, 2024USD 18 Hourly21 Sep, 2024N/AEducation Funding,Microsoft Outlook,Golf,Excel,Telephone Manner,Completion,Communication SkillsNoNo
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Description:

AT FOX HARB’R RESORT, WE KNOW EVERY EMPLOYEE IS A VALUED PART OF THE TEAM. OUR BENEFITS INCLUDE:

  • Competitive wages
  • Travel Fuel Allowance
  • Discounts at the Resort’s Dining Areas; The Cape Cliff and Willard
  • Discounts on Accommodations, Golf and Spa services & products
  • Friends and Family Rates for overnight accommodations
  • Complimentary use of the Junior Olympic Pool, Mineral Pool and Fitness Room
  • Team Member rates for Golf, Sport Shooting, Kayaking, Trail Rides etc.
  • Team Member Activities and Department Incentives
  • Team Member Education Funding and Bursary Program
  • Team Member housing availability

REQUIREMENTS

  • Computer and typing skills with knowledge of Word, Excel and Microsoft Outlook
  • Possess excellent oral and written communication skills, professional telephone manner and presentation.
  • A minimum of high school diploma or equivalent is required.
  • Enrollment in or completion of a Hospitality Management course is preferred.
  • Must be able to work evenings, weekends and holidays.
    Fox Harb’r Resort is a 5 Star, 4 Diamond property nestled along the coast of the Northumberland Strait in Wallace, Nova Scotia. We are offering a unique opportunity for you to experience a 5 Star Luxury work environment. With this opportunity, you will be presented with a distinctive career, experience, and benefits in a World Class setting

Responsibilities:

  • Welcome guests to Fox Harb’r and ensure they receive a sense of warmth and hospitality every time they deal with Guest Services either by phone or in person.
  • Greet and register Resort guests in a courteous and efficient manner within Fox Harb’r Resort’s guidelines for cashiering.
  • Collect and receipt of payment from guests upon check out in a courteous and efficient manner within Fox Harb’r Resort’s guidelines for cashiering
  • Communicate all special amenity requirements, priority cleaning assignments and changes in room status and late checkouts to Housekeeping Department and the Bell Persons.
  • Provide impeccable guest service through continuous communication with the Bell Persons for luggage, courtesy transportation and other guest needs.
  • Accept, confirm, modify or cancel reservations.
  • Accept and relay all room service orders.
  • Be fully knowledgeable on all resort rates, packages and events.
  • Provide information to our guests on all the services Fox Harb’r Resort provides (Golf, Spa, Food & Beverage, marina etc.)
  • Perform any other guest service duties as required, (deliveries to guests, handling of complaints).
  • Accept and communicate Guest aviation information.
  • Take immediate and positive action within the guidelines provided in the event of emergency alarm or situation of any nature. Responsible for the full knowledge of fire and safety procedures.
  • Maintain the proper inventory of front desk supplies.
  • Completion of closing tasks such as, balancing at end of shift, checklist of completed duties, entering pertinent information into logbook ad passing on information to the next shift.
  • Execute all reasonable additional assignments determined by Supervisor or Management Personnel.
  • Be a member of the Fox Harb’r Guest Services Team, remember at all times we are here not only to serve our guests but also to exceed their demands.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospitality

Hotels / Restaurants

Hospitality

Diploma

Proficient

1

Fox Harbour, NS, Canada