Guest Service Agent - Part Time

at  Lancemore Hotel Group

• Be part of our fun, supportive team
• Competitive salary, excellent work conditions and employee discounts
  The Lindenderry Red Hill by Lancemore is looking for friendly, experienced and well
  presented Team Member who will fit into our culture of delivering outstanding
  customer service. Currently we are looking for a permanent position representing the
  front of house reception team

ABOUT US:

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle

brand and pioneer in boutique hotels and residential conference facilities.

• Our hotels offer boutique accommodation, conferences & meetings, weddings& events, wellness spas, critically acclaimed restaurants and an award winningwines.
• We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
• You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
• We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

If you are a talented, passionate and performance driven individual wanting to enjoy
your career within an established boutique hotel brand and supportive team, then…

• Portage of guest luggage to and from suites.
• Assist reservation enquiries with rates, availability, packages and facilities andservices we have to offer.
• Checks guests in and out of the Property accurately and in a timely manner.
• Greets all guests that come into contact with Guest Relations ensuring that theguest name is used at all times.
• Handles guest enquiries and provides information on local attractions and givesdirections as required.
• Answers all telephone calls within three rings in a professional friendly manner.
• Informs guests of all facilities and services available in the Property.
• Sets up guest accounts accurately.
• Reconciles cashier floats at the completion of each shift maintaining anaccurate float.
• Documents all transactions and alterations to accounts & reservations.
• Communicate with Team Members on the following shift in order to ensurecontinuity of service.
• Communicate guest requests & issues to appropriate departments promptlyand efficiently.
• Ensures special requests are actioned appropriately and timely.
• Maintains the cleanliness and the presentation of the front desk at all times.
• Collects payment of accounts and issues receipts accordingly.
• Maintains dress and grooming standards at all times
• Poolside service of drinks, clearing poolside area of wet towels and neateningsun lounges in pool areas and beachfront etc when required.
• Carries out any additional duties assigned by the Front Office Manager ormanagement team.
• Live the Lindenderry Red Hill culture of striving to exceed our guests expectations at alltimes and having the “Yes We Can” attitude