Guest Service Agent (Receptionist)

at  Dominus Group

Job Ref: DOM1314
Branch: Hampton by Hilton, London City
Location: Hampton by Hilton, London City , London (East)
Salary/Benefits: Competitive Salary + Incentives + Company Benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: Mix Shifts
Hours per week: 40
Posted date: 30/01/2025
Closing date: 15/03/2025

The moment a guest steps into one of our hotels, whether it be day or night, they walk into a genuinely memorable experience. You’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location.
Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead as well as assisting other Guest Services Agents in operating and preparing food to local food safety laws and to Hampton by Hilton specifications, ensuring our guests have a memorable dining experience. Ensuring food and beverage procedures and standards are adhered to and complies with local and hotel licencing laws.
You’ll also be responsible to complete a number of administrative and preparation duties. This could include security checks around the hotel, setting up of service areas (such as breakfast), and basic cleaning tasks. You’ll also handle cash/credit transactions and complete/ support in completing, cash/card reconciliation for the hotel.