Guest Service Agent

at  SkyCity Entertainment Group

Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change.
Eos by SkyCity is our award-winning luxury hotel amongst 10 restaurants and bars and a world-class casino all nestled in the heart of one of the world’s most liveable cities.
We are thrilled to be expanding our exciting and vibrant Front Office team and are now looking for a Guest Service Agent on a Part Time basis.

REQUIREMENTS

• A strong focus on customer service with Luxury Hotel background is advantageous
• Strong computer skills; fluent with Microsoft Office and experience with Opera PMS is highly advantageous
• Excellent communication skills verbal and written; fluency in English is required
• Prior experience in Hotel Front Office operations or similar is preferred
• Problem resolution skills

Delivering on the brand promise of ‘live extraordinary’, our Guest Service Agents will deliver on the heightened expectations of ‘a new level of luxury and indulgence’ that we have promised our guests, ensuring that the five Eos brand pillars are reflected in everything we do - distinctive, unexpected, indulgent, personalised, and magnetic. You will interact in ways that create guest loyalty and positive word of mouth, not only throughout Australia, but Internationally as well.

As our Guest Service Agent, you will ensure that all guests receive exceptional service each day in all moments and experiences throughout their stay. You will facilitate all Front Office duties such as:

• Provide a warm welcome and fond farewell to guests upon arrival and throughout their stay.
• Perform all guest check-in and check-out tasks, and update room allocations.
• Answer, record and process all guest calls and email communications.
• Manage and update online and phone reservations.
• Verify and settle guests accounts upon the completion of their stay.
• Liaise with other hotel departments such as housekeeping, concierge, spa, and the gaming team to accommodate guests’ needs.
• Complete daily checklists and review daily reports/logs.
• Provide information about the hotel facilities, available rooms, rates, and amenities.
• Handle all guest enquiries, requests, and comments in a timely and professional manner.
• Upsell and reserve additional facilities and services, when appropriate.
• Excellent grooming and presentation.