Guest Service Assistant- Reception

at  Aimbridge Hospitality EMEA

Job Ref: INT22303
Branch: Hilton London Heathrow Terminal 5
Location: Hilton London Heathrow Terminal 5, Slough
Salary/Benefits: Competitive
Contract type: Permanent
Hours: Full Time
Posted date: 08/01/2025
Closing date: 21/02/2025

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON

H ospitality I ntegrity L eadership T eamwork O wnership N ow
The most recognised name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

As a Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Night Managers are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Team’s training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Explore our beautiful hotel at- Hotel Amenities - Hilton London Heathrow Airport Terminal 5
We offer competitive salary with industry-leading rewards, recognition and support to meet their needs and dreams.
So, if you have the flair for hospitality, please apply!
Hilton London Heathrow Airport Terminal 5 Located just 1 miles from Terminal 5 of Heathrow Airport, Hilton London Heathrow features 350 spacious bedrooms, triple glazing, complimentary Wi-Fi throughout, a luxury spa, and 2 restaurants 2 bars all set within 13 acres of landscaped gardens

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Night Managers are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Team’s training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessar