Guest Service Assistant - Reception

at  City Continental Kensington

JOB DESCRIPTION

Though this role is based mainly in the reception area, as Guest Service Assistant your responsibilities include: booking guest reservations, upselling the hotel and local area plus overseeing a busy reception area, dealing with guests checking in/out, enquiries, whilst also having the experience to work in the bar, kitchen and restaurant areas, being flexible within their role supporting any department in line with business demands.

ABOUT US

Located in the heart of the Royal Borough of Kensington and Chelsea centre, City Continental Kensington - London offers brilliant and affordable accommodation close to the centre of London. This charming 3-star, Victorian townhouse features 74 stylish, well-appointed bedrooms with single, double and family rooms.
Nearest underground is Earls Court Station (on the Piccadilly, District, Circle Line) only 5 minutes’ walk from the hotel.
Nearest railway is Victoria Station, although not exactly walking distance but only 8 minutes on the tube (District line).

As a Guest Service Assistant, key to your role is:

• To operate the hotel reception (24hr) to the agreed hotel standards
• Ensuring the set up of the restaurant and bar for mealtimes
• Basic meal production, with Food Safety and Hygiene practises followed
• Maintaining of buffets and clearing/sanitising of tables in restaurant area
• To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition
• Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
• All complaints, comments, special requests and other business to be recorded in the daily handover log
• To clearly communicate with other departments to ensure minimal impact on guest service
• To promote Brand Loyalty Club, through acknowledgements and new sign ups
• To operate the bar and restaurant to the agreed hotel standards
• To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures.
• To ensure all rooms are turned around in an efficient manner
• To provide an efficient and friendly service to guests at all times and striving to increase guest satisfaction and Trip Advisor scores and reviews.