Guest Service Executive

at  HOTEL JJH PTE LTD

JOB DESCRIPTION & REQUIREMENTS

Responsibilities include but are not limited to:

• Handling check-ins, room assignments, accommodating special requests when possible.
• Processing check-in/check-out including luggage assistance.
• Collecting payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answering inquiries about hotel services, directions, local attractions, etc.
• Assisting guests with safety boxes, additional guest room keys, transportation, etc.
• Pre-registering, blocking reservations for same day and future reservations.
• Cancelling room reservations according to policies and procedures.
• Performing night audit during midnight shift and preparing necessary reports.
• On time and at work when scheduled and in proper uniform.
• Attending department meetings as scheduled.
• Consistent professional and positive working attitude and actions when communicating with guests and associates.
• Flexibility to work in other positions/departments as the need arises.
• Complying with sanitary, safety, security and emergency procedures.
• Writing shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Performing any other duties / tasks as requested by management.

• Handling check-ins, room assignments, accommodating special requests when possible.
• Processing check-in/check-out including luggage assistance.
• Collecting payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answering inquiries about hotel services, directions, local attractions, etc.
• Assisting guests with safety boxes, additional guest room keys, transportation, etc.
• Pre-registering, blocking reservations for same day and future reservations.
• Cancelling room reservations according to policies and procedures.
• Performing night audit during midnight shift and preparing necessary reports.
• On time and at work when scheduled and in proper uniform.
• Attending department meetings as scheduled.
• Consistent professional and positive working attitude and actions when communicating with guests and associates.
• Flexibility to work in other positions/departments as the need arises.
• Complying with sanitary, safety, security and emergency procedures.
• Writing shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Performing any other duties / tasks as requested by management