Guest Service Generalist

at  Wyndham Destinations

WE PUT THE WORLD ON VACATION

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

HOW YOU’LL SHINE

Joining a dynamic, vibrant and customer focused team you will provide and maintain a high standard of service while ensuring that our customers are satisfied with their experience. We are seeking an energetic, passionate, and motivated person with great customer service skills and food preparation experience to join the team as a Guest Service Generalist at Club Wyndham Wanaka.

• Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
• Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.
• Housekeeping functions such as cleaning & maintaining guest accommodation
• Food & Beverage functions such as preparing and serving Food & Beverages.
• Design and create a small café-style menu
• Manage food preparation and presentation
• Provide excellent front-of-house service
• Work independently and lead all aspects of café operations
• Maintenance functions such as maintaining guest accommodation and common area