Guest Service/Hostess

at  DA MICHELE PTE LTD

L’antica Pizzeria Da Michele
Join our Team as a Guest Service Personnel at L’antica Pizzeria Da Michele.

You will support a dedicated Team. Deliver the customer satifiscation by your hospitality at work. This position is a fantastic opportunity to hone your Guest service related skills, with significant opportunities for learning and career advancement.
1. Attend, greet and seat guests as per SOP.
2. Handle all guests’ inquiries and follow up accordingly.
3. Handle and manage all reservations ensuring information is recorded correctly and followed up accordingly.
4. Responsible for guests’ check control.
5. To be aware and ensure that the billing is carried out correctly.
6. Maintain and upkeep the hostess stand.
7. Maintain adequate supplies of clean and tidy menus.
8. Maintain excellent inter-departmental relations and share the latest restaurant information with all departments concerned.
9. Monitor the needs and special requirements of regular guests.
10. To be fully aware and have knowledge of the restaurant’s menus, prices, and other operation details at all times.
11. Maintain guests’ mailing list for the Restaurant.
12. Establish telephone etiquette.
13. Assist to ensure a safe working environment and prepare repair orders when necessary.