Guest Service Manager

at  Hampton By Hilton Blackburn

This stylish hotel is off the M65, ideally located on the border of Hyndburn and Blackburn located within the Frontier Retail Park. Local attractions such as Blackburn’s historic cathedral, the Blackburn Museum & Art Gallery, King George’s Hall, and Blackburn Empire Theatre are only a 10-minute drive away.
The hotel encompasses 150 bedrooms and has substantial parking available for big group bookings. The hotel has a friendly, upbeat, comfortable feel and embodies Hampton’s culture of Hamptonality perfectly. Our team will welcome you with a bright smile and are multiskilled to support you on both the reception desk as well as in our lounge, bar, and during breakfast. There is a spacious lounge area where guests can enjoy a relaxing drink and some food, or they may choose to take advantage of the onsite gym. The spacious and friendly lounge area is the perfect setting to meet with your family, and friends, or to organise a small meeting with a client or colleagues.

WHAT WE’RE LOOKING FOR:

We are seeking a confident and interpersonal individual who has a passion for all things hospitality! You will have previous supervisory experience in ideally a hospitality setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and learn new skills. You will be confident to speak with guests and resolve any queries quickly and efficiently. And will be keen to support front-of-house, utilising our front office system but also be eager to support hands-on within the kitchen and other areas of the hotel that require your support.

• Hands-on support across reception and food & beverage.
• Coaching and mentoring the guest services assistants.
• Recruitment and onboarding of new team members.
• Duty management duties.
• Reviewing and supporting with the weekly rota.
• Cash and card handling duties.
• Act as a brand ambassador.