Guest Service Manager

at  Hilton Garden Inn Halifax Airport

JOB SUMMARY

As a Guest Service Manager, you will be responsible for the guest services steam in setting direction, achieving brand and property goals and managing the guest services department operations. To be the chosen candidate you will be dedicated to creating exceptional experiences for our guests by delivering and maintaining the highest quality service standards in the industry.

JOB REQUIREMENTS

• Previous supervisory experience is required
• Previous management experience is an asset
• Must be approachable, open minded and possess excellent listening skills
• Proven ability to effectively handle stressful situations, be receptive to change and increased demands
• Demonstrated ability to train, motivate and develop team members through own experience and passion for customer service
• High level of attention in detail
• Excellent written and verbal communication skills
• Multi tasking proficiency
• Ability to work with limited supervision
• Strong team player
• Previous guest service/front desk experience required
• Proficiency in multi-line phone systems and phone etiquette
• Ability to supervise and lead a team in providing exceptional guest services
• Multilingual or bilingual skills are a plus
• Strong communication and interpersonal skills
• Must be able to work a variety of shifts inclusive of evenings, weekends, holidays and occasional overnights
  Job Type: Full-time

Benefits:

• Extended health care
• Life insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 3 years (preferred)

Work Location: In person
Application deadline: 2025-01-27
Expected start date: 2025-02-0

Please refer the Job description for details