Guest Service Manager (m/f/d)

at  Sircle Collection

SIR HOTELS IS HEADED TO PRAGUE!

The newest addition to the Sir Hotels family and Sircle Collection’s inaugural property in the historic city center, opening soon, will be situated near the picturesque Vltava River. Our boutique hotel will showcase 76 meticulously designed rooms, a delightful library, a boutique Spa, state-of-the-art fitness amenities, and the acclaimed Seven North restaurant.
Summary: As our Guest Service Manager, you will lead the Guest Service team to uphold our brand promise and values through exceptional service delivery and creating memorable guest experiences. Reporting to the Front of House Manager, you will oversee both the front desk and the guest service team, ensuring seamless operations and a high standard of service.

• Fulfill Brand Promise: Embody our brand values by delivering heartfelt service and creating surprising experiences for both team members and guests. Ensure that guest special occasions are celebrated with personalized touches and thoughtful amenities.
• Team Leadership: Lead, motivate, and develop the front desk and guest service teams to deliver exceptional service and achieve guest satisfaction goals. Act as a role model in all interactions, demonstrating excellence in service and adherence to our core values.
• Recruitment and Training: Recruit, train, and onboard team members to ensure they are well-prepared to provide top-notch service from day one. Provide ongoing coaching and development to keep the team aligned with service standards.
• Operational Excellence: Implement and maintain front office policies, procedures, and standards to ensure smooth and efficient operations. Ensure that all front desk and guest service activities are conducted in line with brand standards and best practices.
• Collaboration: Work closely with other departments such as Housekeeping, Security, and Engineering to ensure seamless communication and collaboration, particularly during pre-opening phases and ongoing operations.
• Amenities and Celebrations: Ensure that special occasions are acknowledged and celebrated with personalized amenities and thoughtful gestures, enhancing the guest experience.
• Surprise and Delight: Create moments of surprise and delight for guests to exceed their expectations and foster memorable experiences.
  The ideal candidate will have a passion for hospitality with proven experience as an Assistant or Front Office Manager or in a similar hotel. In order to be successful within the role, we seek an individual with exceptional leadership, interpersonal, and communication skills to set up and lead the Front Office team to success.