Guest Service Officer

at  The Ascott Limited

Key Responsibilities:Guest Services:

• Greet and welcome guests upon arrival, ensuring a smooth and efficient check-in process.
• Address guest inquiries and provide accurate information about the property, facilities, and local attractions.
• Handle check-outs, ensuring accuracy in billing and payment processing.

Customer Satisfaction:

• Respond promptly to guest complaints or concerns, working closely with relevant departments to resolve issues.
• Ensure a high level of guest satisfaction by providing personalized service and anticipating guest needs.

Reservations and Coordination:

• Assist with booking reservations, modifications, and cancellations as required.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled in a timely manner.

Record Keeping and Reporting:

• Maintain accurate records of guest interactions, reservations, and billing details.
• Prepare daily reports related to occupancy, guest feedback, and service delivery.

General Administration:

• Assist with administrative tasks related to guest services, including preparing guest correspondence, and maintaining front desk supplies.
• Follow company policies and procedures regarding security and confidentiality.

• Greet and welcome guests upon arrival, ensuring a smooth and efficient check-in process.
• Address guest inquiries and provide accurate information about the property, facilities, and local attractions.
• Handle check-outs, ensuring accuracy in billing and payment processing