Guest Service Officer - UAE National

at  Sofitel

Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Job Description

• Deliver excellent service, from check in to check out and everywhere in between.
• Be the first point of contact for guests and visitors.
• Be responsible for completing a wide variety of front office tasks, which will ensure every day is different.
• Provide guests and visitors with local information from your vast array of knowledge regarding the neighborhood attractions and amenities.

QUALIFICATIONS

• Minimum experience of two years in a similar role in 5-star Luxury Hotel.
• Knowledge in MS Office and Opera system.
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required.
• Strong verbal and written communication skills and pride in personal presentation.
• A people person who is able to make genuine connections with their colleagues and guests.
• A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay.
  Additional Information
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Please refer the Job description for details