Guest Services Agent (Full-time)

at  The Hazelton Hotel

Responsibilities:

• Report to the Director of Front Office
• Be thoroughly knowledgeable of the property’s features and events
• Check in and check out guests according to the property standards and procedures
• Assign rooms, take reservations and escort guests to the rooms
• Provide all necessary information to the guests and be knowledgeable of the most frequently asked questions
• Arrange services asked for by guests and follow through with bookings and all related communication
• Store and retrieve luggage, assist with Valet Parking as necessary
• Exchange foreign currency and be responsible for cash float
• Forward any information for guests via fax, mail, courier etc.
• Communicate services and amenities to all guests
• Assist with Switchboard or Reservation Department duties as required
• Complete Night Auditor duties when required
• Other duties as assigned

Qualifications:

• Previous Front Office / Hotel experience a strong asset
• Excellent command of the English language, secondary language an asset
• Must enjoy team work in an environment with competing priorities
• Work very well under set timelines without compromising work results
• Must be able to work flexible hours throughout the entire week, including overnight shifts, evenings, weekends and holidays
• Must be computer literate with good knowledge of Microsoft Software
• Must like interaction with people and possess the passion to deliver service
• Must be eligible to work in Canada

Our people are what makes us different. At The Hazelton Hotel, we are committed to workplace diversity and inclusion within our organization, therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. 
Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work Location: In perso

• Report to the Director of Front Office
• Be thoroughly knowledgeable of the property’s features and events
• Check in and check out guests according to the property standards and procedures
• Assign rooms, take reservations and escort guests to the rooms
• Provide all necessary information to the guests and be knowledgeable of the most frequently asked questions
• Arrange services asked for by guests and follow through with bookings and all related communication
• Store and retrieve luggage, assist with Valet Parking as necessary
• Exchange foreign currency and be responsible for cash float
• Forward any information for guests via fax, mail, courier etc.
• Communicate services and amenities to all guests
• Assist with Switchboard or Reservation Department duties as required
• Complete Night Auditor duties when required
• Other duties as assigne