Guest Services Agent

at  Mercure

Company Description
Welcome to Mercure Townsville, a resort style Hotel and one of the market leaders in the region. Set lakeside amidst 11 acres of lush tropical gardens, the hotel offers 174 spacious, well-appointed rooms, with views across the lake or pool or through the gardens. Mercure Townsville boasts the largest hotel freeform swimming pool in Townsville, with a spa and an area for children, as well as tennis courts, a poolside restaurant and award winning conference facilities. Our goal is to consistently provide innovative, high-quality products to hotel customers and it is our talented and dedicated employees who contribute to our success, hence why we are focused on motivating & retaining talented employees.

Job Description

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.

QUALIFICATIONS

• Previous 1-2 years of experience working in Front Office or hotel outlets is preferred.
• Strong computer or system skills preferably in Opera.
• Possess strong attention to detail, whilst delivering efficient customer service.
  Additional Information

Please refer the Job description for details