Guest Services Agent

at  Sofitel Singapore Sentosa Resort Spa

Company
Sofitel Singapore Sentosa Resort & Spa
sofitel.com
Designation
Guest Services Agent
Date Listed
08 Aug 2024
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Hospitality
Industry
Hotel and Accommodation Services
Location Name
2 Bukit Manis Road, Singapore
Address
2 Bukit Manis Rd, Singapore 099891
Map
Allowance / Remuneration
$2,200 - 2,500 monthly
Company Profile
Sofitel Singapore Sentosa Resort & Spa
French luxury and local cuisine in the world’s most exciting city
Sofitel Singapore Sentosa Resort & Spa, a five-star luxury resort hotel situated atop the cliff above Tanjong Beach, is a haven of tranquillity and relaxation with our collection of 211 rooms and suites, four villas, four F&B establishments, and a Celebrations & Events Centre. The Resort also enjoys close proximity to an award-winning golf club and Sentosa’s attractions.
Job Description

Responsibilities:

• The ambassador reports directly to the Reception Supervisor (Assistant Manager in his/her absence).
• The ambassador will be dynamic and efficient to serve all guests approaching the Reception with a professional, warm and positive attitude.
• Provide a smooth and timely check in/out for all guests
• Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
• Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events
• Maintain strict security procedures when issuing of room keys and guest confidentiality.
• Maintain a good communication between hotel guests and all hotel departments both verbally and in writing as required.
• Assist, as required to attend to calls for reservations and ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximise sales through product knowledge and upselling skills.
• Ensuring all guests are offered to join Le Club loyalty program
• Complete any other duties assigned by the manager/supervisor
• Ensure Reception /Back Office area are clean and tidy at all times
• Carry out reception duties as required

Application Instructions
Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

• The ambassador reports directly to the Reception Supervisor (Assistant Manager in his/her absence).
• The ambassador will be dynamic and efficient to serve all guests approaching the Reception with a professional, warm and positive attitude.
• Provide a smooth and timely check in/out for all guests
• Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
• Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events
• Maintain strict security procedures when issuing of room keys and guest confidentiality.
• Maintain a good communication between hotel guests and all hotel departments both verbally and in writing as required.
• Assist, as required to attend to calls for reservations and ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximise sales through product knowledge and upselling skills.
• Ensuring all guests are offered to join Le Club loyalty program
• Complete any other duties assigned by the manager/supervisor
• Ensure Reception /Back Office area are clean and tidy at all times
• Carry out reception duties as require