Guest Services Assistant at Pennyhill

at  Exclusive Collection

IN A NUTSHELL

We are actively seeking a Guest Services Assistant here at Pennyhill Park who will deliver exceptional service throughout the entire guest journey. You’ll be the first to greet our guests so strong customer service skills are a must!
Rooming our guests on arrival and providing them with information on the hotel, local amenities and services will be key tasks in this exciting role.
Main Responsibilities

ARE WE RIGHT FOR YOU?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

• We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
• We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
• We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
• You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Package Description

• Welcoming guests in a warm friendly and professional manner
• Carrying guests luggage to and from rooms
• Labelling all guest luggage and ensuring the porters lodge is kept clean and tidy at all times
• Supporting the front office team with check ins/outs
• Managing guest requests
• Use of hotel buggy for transporting guests around the resort
• Maintenance and regular checks of hotel buggy and bicycles
• Management of the turning circle and top suite parking bay