Guest Services Assistant

at  The Belfry

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you’re drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there’s a place for you in our vibrant team.
We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as we do our guests. That’s why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

OUR VALUES

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren’t just words; they’re the foundation of our culture and the essence of who we are.
If you’re seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.

This role is for 16 hours over two days per week, although additional hours are available in this department and others if desired. As a Guest Services Assistant, your role will be to:

• Meet and greet guests upon their arrival at the Hotel, assisting with luggage where necessary and ensuring first impressions are both professional and friendly.
• Ensure all Porters carry out their duties to departmental standards on a day to day basis
• Store all left luggage, e.g. for early arrivals or late departures, in the porters lodge ensuring it is both tagged and secure.
• Assist guests with luggage to and from their bedrooms as required, explaining the bedroom facilities and Hotel services as required.
• Ensure all guests queries and enquiries are dealt with promptly and efficiently and in a courteous manner.
• Ensure you are fully conversant with all facilities and services offered within the Hotel and the surrounding area.