Guest Services Assistant

at  The Stanwell Hotel by Mercure

JOB DESCRIPTION

We are looking for a Guest Services Assistant to provide support for the departmental operations and act as a point of contact for residents during their stay.
You will be an approachable and friendly people person with the willingness to support and maintain a close relationship with residents throughout their stay.
This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the residents are always met.

ABOUT US

The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.

As a Guest Services Assistant, the key to your role is:

• To operate the premises (24hr)
• Ensuring the set up of the buffet system in the restaurant area for mealtimes for residents
• Adhere to Food Safety and Hygiene practises followed
• Clearing/sanitising of tables in the restaurant area and the reception area
• To maintain the reception, food and beverage outlets, public areas, stores, back office, staff room and outside areas in a clean and tidy condition.
• Deal with any resident queries in a polite and friendly manner
• All complaints, comments, and special requests are to be recorded in the daily handover log
• To communicate with other departments to ensure minimal impact on resident service.

This is not an exhaustive list but gives an insight into what is involved.