Guest Services Manager

at  Long Beach Lodge Resort

As the Guest Services Manager at Long Beach Lodge Resort, you will play a pivotal role in creating unforgettable experiences for our guests. You will lead a team of dedicated guest services professionals, ensuring exceptional service and seamless guest interactions. If you have a passion for hospitality, leadership skills, and a commitment to exceeding guest expectations, we’d love to have you on our team.

QUALIFICATIONS

• Previous experience in guest services or hotel management
• Experience with Skytouch and Guestfolio is preferred
• Exceptional communication and interpersonal skills.
• Strong leadership and team management abilities.
• Customer-focused with a genuine passion for hospitality.
• Ability to work in a fast-paced, dynamic environment.
• Flexibility to work evenings, weekends, and holidays as needed.

Team Leadership: Supervise and mentor a team of guest services agents and night auditors. Foster a positive and collaborative work environment.
Guest Experience: Ensure that every guest receives warm, friendly, and efficient service from arrival to departure. Address guest concerns and resolve issues promptly.
Front Desk Operations: Oversee check-in and check-out procedures, room assignments, and reservations management. Maintain accurate records and a smooth flow of operations.
Concierge Services: Coordinate guest requests, provide information about local attractions, dining options, and activities to enhance their stay.
Training and Development: Conduct training sessions to improve the skills and knowledge of the guest services team. Ensure team members are well-versed in resort amenities and local offerings.
Guest Feedback: Collect, analyze and reply to guest feedback to continuously improve service quality. Implement necessary changes and improvements.
Budget Management: Assist in managing departmental budgets, control costs, and maintain inventory levels for guest amenities, including the gift shop.
Collaboration: Work closely with other departments, including marketing, housekeeping, maintenance, and F&B, to ensure a seamless and enjoyable guest experience.
Revenue Management: Continuously optimize hotel sales and revenue