Guest Services Representative

at  Franciscan Health

WHAT WE NEED

A friendly face of welcome

WHO WE ARE LOOKING FOR

Nearly every person who enters a hospital walks past the welcome desk. What happens when they do can often dictate how the rest of their day goes. There’s no denying that having a welcoming, supportive person at that desk is important. A person who knows how to treat each and every request with a smile and a timely response. Some days the job will be slow enough to carry on lingering conversations. Other days the time will fly by as you answer phones, provide wheelchair assistance, and help people get to wherever they need to go. One thing is sure, it takes a people person who thrives on variety.
Are you good at helping others? Do you follow directions well and stay focused on the need at hand? Do you love talking with people? Do you want to be the face of our hospital – the person that sets that positive tone for the rest of their visit? Keep reading.

• Monitor inventory needs for required department equipment and supplies; place orders as required to maintain appropriate inventory levels.
• Oversee the work of Volunteers, providing ongoing guidance and training to ensure quality of service.
• Provide customer service by greeting and actively helping visitors who need assistance with transporting and way-finding.
• Deal calmly and courteously with upset or difficult visitors.
• Solicit grievances and complaints from patients and family members on quality of service; act as a liaison between the patient and the department assists in resolving all concerns.