Guest Services Representative-GCCV

at  Great Canadian

POSITION SUMMARY

Under the direct supervision of the Manager, Guest Services or the Manager, Slots & Guest Services, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company’s policies and procedures, motivates and leads by example and supports Great Canadian’s learning environment while establishing a safe and welcoming work environment for all team members.

KEY ACCOUNTABILITIES

• Answers guest services switchboard; informs or re-directs calls accordingly
• Greets guests in person; offers information on the facility, events and promotions
• Providing information on the facility, bag and coat check, special events and promotions
• Ability to make clear concise announcements on drawings, events and special promotions over a PA system
• Soliciting, identifying and enrolling new gaming customers into the Encore Rewards program
• Maintaining Encore Rewards program
• Maintaining all services standards
• Maintain current knowledge/familiarity with all resort services and features including promotions and offerings
• Maintaining highest standard of professionalism, ethics, grooming and attitude towards guests, clients and associates
• Conducts guests to other areas as requested; conducts facility tours
• Maintains waiting lists for table games and the Poker Room
• Responds to, resolves or escalates issues as required
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships with guests and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulationsPerforms other duties as assigned or directed

EDUCATION AND QUALIFICATIONS

• High School Diploma
• Minimum one year of experience in customer service; gaming experience an asset
• Ability to successfully obtain a Gaming License
• Ability to stand for long periods of time
• Serving it Right Certificate
• A commitment to continually incre ase your knowledge of our products and services in order to offer exceptional experiences to our guests
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Please refer the Job description for details