Guest Services Supervisor

at  Hilton Garden Inn Winnipeg South

We are currently looking for an individual who can work full-time, 8 hour shifts, mostly evenings from 3 PM-11 PM. Mostly weekdays and some weekends. At least 9 months of experience at Hilton hotels is required (HCRS compatible hotels preferred). Must be proficient in using OnQ Property Management System.

As a Guest Services Supervisor, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out. A Guest Service Supervisor will also be overseeing the work of other agents at the desk to ensure good work practices are being achieved. Responsibilities include:

• Ability to work unsupervised (after orientation)
• Perform the front desk procedures and provide required reports
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out.
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Job Type: Full-time
Pay: $16.00-$18.00 per hour
Expected hours: 40 per week

Additional pay:

• Overtime pay
• Tips

Benefits:

• Dental care
• Discounted or free food
• Flexible schedule
• On-site gym
• On-site parking
• Paid time off
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Ability to commute/relocate:

• Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have basic experience with computers? (Microsoft Word and/or Excel)

Experience:

• customer service: 1 year (required)

Work Location: In perso

• Ability to work unsupervised (after orientation)
• Perform the front desk procedures and provide required reports
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out.
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessar