Gym Customer Service Assistant

at  Hexagon Group of Companies

MINIMUM QUALIFICATIONS

• Graduate of a Bachelor’s/College degree in Office Administration or equivalent
• At least one (1) year of experience in customer relations.
• Willing to do field work
• Willing to work, occasionally, during weekends
• Willing to work on shifting schedule

MAIN PURPOSE OF THE JOB

• Answer phone calls and respond to member inquiries about services, programs, and membership fees.
• Provide a list of personal trainers, schedule group classes and other gym services.
• Manage member accounts, including processing payments and updating member information.
• Assist in promoting and selling gym services and products.
• Enforce gym rules and safety regulations.

DUTIES & RESPONSIBILITIES

• Welcome and greet members and visitors as they enter the gym.
• Ensure the gym is clean, organized, and ready for members.
• Communicate concerns and submit reports of the sales transactions of the department.
• Check equipment, restock supplies, and verify that everything is in working order .
• Assist with membership sign-ups, cancellations, and account updates.
• Answer inquiries from social media accounts and other lead platforms.
• Update client database on a weekly basis.
• Maintain cleanliness and organization of the reception area, restroom, and equipment.
• Ensure the gym, cash register, computer, and other sellable items are secured.
• The closing shift will endorse the gym to the guard on duty.