H20 Business Quality Assurance Analyst

at  State of Arizona

AHCCCS

Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork
The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.
AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.
Come join our dynamic and dedicated team.

H2O BUSINESS QUALITY ASSURANCE ANALYST

Job Location:
Address: 801 E. Jefferson Street, Phoenix Arizona 85034
Posting Details:
Must reside in the state of Arizona
Salary: $60,000
Grade: 23
Closing Date: Open Until Filled
This position is eligible for full-time remote work (including virtual office arrangement in Arizona).
This position is funded by a grant and is contingent upon the availability of funding.
Job Summary:
A career in public service awaits you. COME JOIN OUR TEAM!
A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities.
If you thrive in an environment which requires full-system life-cycle tasks including analysis, testing, documentation, and implementation for both new systems and for modification of existing systems – this could be the perfect role for you! We are looking for someone who has quality assurance skills to ensure effectiveness of the final product and analytical/research and problem solving skills to identify and respond to issues and effectively evaluate outcome. If you are excited about new opportunities and want to be a part of the State’s efforts for a program that expands housing services and interventions for AHCCCS members who are homeless or at risk of becoming homeless, come join our team!
What You’ll Do:
As the technical liaison for the H2O Program Administrator (PA), you’ll be responsible for all technical issues and the facilitation of resolution of these issues related to H2O as well as the facilitation of testing. You will coordinate with the PA and their subcontractor in regards to all applicable technical systems including Recipient, Claims, Data Warehouse and Finance.

KNOWLEDGE:

• Research Methods
• Automated Information System Analysis Techniques and Principles
• Automated Information System Design and Functions
• User Acceptance Test Procedures, Test Plan Development and Standards for Documentation
• State and Federal Rules/Regulations
• AHCCCS Policy regarding Medicaid coverage and eligibility/LTC Policy and Procedures
• Business Operations and Rules
• Business area, procedure, policies and practices

SKILLS:

• Analytical/research and problem solving skills to identify and respond to issues and effectively evaluate outcome
• Technical skills for preparation of test scenarios and system evaluation
• Quality assurance skills to ensure effectiveness of final product
• Organizational skills for project and day to day coordination
• Planning skills for preparation of time frames and effective work management
• Oral and written communication skills for effective communication
• Interpersonal/customer service skills for interfacing with external and internal customers and coworkers

• Performs life-cycle tasks regarding system testing; performs full-system life-cycle tasks including analysis, testing, documentation, and implementation for both new systems and for modification of existing systems. Performs User Acceptance Testing and/or Regression testing of automated system changes to ensure accuracy and thoroughness of expected output/outcome. Perform life-cycle tasks regarding Quality Assurance.
• Assist Business Users, MCOs and Vendors with technical support. Explain and/or train automated system changes. Coordinate; administer Provider, Member, EDI, Claims, and other subsystem technical support, which includes development and maintenance of technical documentation. Preparation of Test Plans.
• Research and analysis of system problems/issues, identified by Business Users, MCOs, and Vendors, document and recommend/ propose resolution (generate SSR). Uses knowledge of both the business area and applications to analyze impact of user requirements on programs; develops and executes system tests.
• Prepares documentation to support analysis, design and planning of projects.
• Attend various meetings; staff meetings, management meetings, meeting with programmers, etc.