Habitat Virtual Product Advisor

at  Sainsburys

WHAT YOU NEED TO KNOW AND SHOW

• Previous customer service and/or sales experience
• Ability to engage in a friendly and engaging manner.
• A good working knowledge of technology
• Ability to work independently, demonstrating on a one-to-one basis.
• Strong communication skills both written and verbally, and in a virtual environment.
• Personable and energetic
• Strong communication skills
• Self-motivated and positive
• Show a willingness/eagerness to develop and learn about furniture, homeware and interiors

• Deliver an outstanding virtual customer experience on every call through engaging conversations.
• Present confidence to demonstrate products and explain their features on a video call.
• Increase sales through video interactions ensuring the customers’ needs are met.
• Increase conversion rate by taking customer’s call from query to purchase.
• Answer queries efficiently, identify and offer solutions with the ability to deal with any challenges.
• Be proactive with product knowledge. Learn across all furniture and homewares categories to become an expert.
• Communicate with customers and colleagues ensuring you value and understand their viewpoint and react accordingly.
• Receive and share information and feedback from customers in a positive and timely manner to improve experiences on video calls and online.
• Keep up with and have an interest in seasonal trends and brand activity.