Harbour Hopper Main on Site

at  Ambassatours Gray Line Ltd

Halifax, NSHospitality and Food ServiceExperiencedSeasonal
Reporting to the Director of Cruise Operations, the Harbour Hopper Main on Site will oversee the daily operations of the Harbour Hopper program, coordinating people, equipment, and logistics to ensure smooth, efficient, and memorable tours. You will be responsible for the boots on the ground management of the Harbour Hopper team bringing together and executing the groundwork established by the Director of Marine Operations, Operations Manager, and the Tour Guide Manager to ensure operational excellence, and delivering exceptional guest experiences, all while upholding the company’s core values. You will work closely with other company managers, supervisors, and other internal teams to align operations and maintain the highest standards.
This role requires an experienced and adaptable individual who can handle a large pool of staff and manage a very high volume of guests and tours. The successful candidate must excel in a fast-paced environment with an ever-changing and evolving landscape, particularly during the busy tourism season. Strong leadership skills, organizational abilities, and a commitment to outstanding service are essential for success in this position.
Please note: This is a seasonal full-time, outdoor position that requires working rain or shine. There is no indoor work or office space associated with this role.
What you’ll do
Responsibilities

GUEST EXPERIENCE:

• Act as a cultural ambassador for Ambassatours, engaging with guests and providing valuable information about Atlantic Canada.
• Proactively address and resolve any guest concerns, ensuring a positive experience.
• Ensure guides and captains engage with guests in line, creating excitement and a WOW factor before the tour even starts.

Collaboration and Communication:

• Work with local tourism suppliers, waterfront staff, and other internal teams to coordinate operations.
• Maintain open lines of communication with management regarding staffing needs, operational performance, and challenges.
• Foster a collaborative environment to achieve operational goals and ensure overall success.

SKILLS AND ATTRIBUTES:

• Friendly, customer-focused attitude with a commitment to providing exceptional guest service.
• Ability to manage and motivate a team, offering clear direction and constructive feedback.
• Flexibility to adapt to shifting priorities and schedules.
• Enthusiasm for highlighting Atlantic Canada as a premier travel destination.
• Strong problem-solving skills and the ability to resolve conflicts quickly and effectively.
  We’re looking for
  Core Skills
  Communication

Management

Schedules

To Create Exceptional Experiences to Enrich the Lives of our Team, Customers and Communities.