Harbour Information Sales Consultant (Fixed-term/Part-time)

at  Fullers360

ABOUT US

Fullers360 has been in operation for just over 40 years employing 350+ with two main parts to our business, a fleet of high-speed passenger ferries and a fleet of modern buses. Through a reliable network and the passion of our people, Fullers360 ferries nearly 6 million customers every year, getting commuters to work and visitors to play.
Waiheke Bus Company ushered in the electric era for Waiheke Island, making it the first Auckland suburb with an electric bus fleet. Our ferries are soon to follow with our first hybrid electric fast ferry currently being built. A commitment to sustainability and the environment is in our DNA, we’re involved in the community and have a down-to-earth company culture.
We’re friendly and welcoming, and the pride of being a part of our Fullers360 team radiates through our people and shows in their enthusiasm for everything they do!

ABOUT YOU

To hit the ground running you’ll hold customer service and sales experience, as well as a high level of patience and resilience. You’ll hold a good level of maturity with the ability to work under pressure, autonomously and as part of a team.
Being able to work with customers from all walks of life, deal with queries and have robust conversations are key for success.

What we are looking for:

• Previous experience in sales (promoting and upselling) and customer service, preferably in travel and tourism
• Good attention to detail and sound decision making skills
• Excellent communication skills, both verbal and written
• Someone who is outgoing, bubbly and a team player who will promote a positive atmosphere
• Ability to build and sustain relationships with our customers
• Reliability and a pro-active nature

In this a fixed-term, part-time role as Harbour Information Sales Consultant, you will provide a complete retail sales and customer service experience. This will see you capture sales, promote and upsell all Fullers360 products and services, as well as our preferred third party products to provide our customers with the best possible experience.
This role is based in the harbour info kiosk attached to the main ferry terminal at 99 Quay Street. You’ll form part of a team, reporting to the Harbour Information Kiosk Manager.
Due to the nature of the role it can only be fulfilled onsite as you’ll predominantly interact with customers on a face to face basis.