Hard Services Manager

at  Mitie

ABOUT YOU:

Essential:
Trade Qualification
Experience working within the Facilities Management or Service Industry
Proven experience liaising with clients from a technical standpoint
Able to provide costing build up based on labour, material and relevant contracted rates
Ability to present proposal, both internally and externally, in a professional manner and with a full understanding of the delivery solution put forward; including validation of innovation or cost savings put forward
IT literate with the ability to interpret and extract data from reports
Experience in a technical FM business including compliance and H&S Management
Desirable:
Facilities Management qualification
Project management experience
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder’s period of employment.

KEY RESPONSIBILITIES:

Lead and manage a team multi discipline maintenance technicians. This will include conducting one to one meeting and reviewing productivity, checking compliance to contract specific KPI and using performance management to maintain or improve daily, weekly and monthly objectives.
Management of contractors on site
To be a visible point of contact for client escalations and to manage solutions through to completion on-site with technicians, clients and sub-contract partners. This includes being present on all client sites on a weekly basis.
Work in partnership with Service-desk and Planned Maintenance Teams to ensure delivery of tasks and implement best practice for staff and contract partners
Ensure all QHSE, HR, Finance policies and procedures are in place and followed

MAIN DUTIES:

Provide visible leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results
Undertake cost analysis for facilities management and project works
Assist in meeting client requirements
Perform risk assessment, value management and cost control exercises
Support and implement energy-saving initiatives and monitor energy consumption.
Visit sites as necessary to compile accurate quoted works
Advise on maintenance, repair and refurbishment techniques to minimise future maintenance risk, contributing to the creation of method statements
Can challenge the business and develop new delivery models
Maintain awareness of the FM industry in general and the various contracts in use
Contribute business improvement/efficiency ideas and initiatives
Manages the delivery of a team and escalates individual performance issues.

ADDITIONAL DUTIES:

Assist with HVAC, mechanical maintenance, and building fabric repairs as required.
Work flexible duties and hours depending on requirements and On-Call Rot