Hardship & Collections Consultant

at  WESTPAC BANKING CORPORATION

HOW WILL I HELP?

Customer Solutions is investing to build a future fit workforce to support customers in the moments that matter. It is about being your best. It is about building blocks for your career and supporting you to grow. We are investing in your success for now and for your future. We are looking for people who care about people, to join our team.

As a consultant your role will entail:

• Assisting our customers who are going through financial distress.
• Engage with customers proactively and empathetically through outbound and inbound calls.
• Provide guidance and support to our customers.
• Provide the best solutions to help bring our customers back to financial well-being.

As a consultant your role will entail:

• Assisting our customers who are going through financial distress.
• Engage with customers proactively and empathetically through outbound and inbound calls.
• Provide guidance and support to our customers.
• Provide the best solutions to help bring our customers back to financial well-being

To excel in this role, the following experience is required:

• Strong communication skills.
• Self-motivated and accountable.
• Balanced decision-making.
• Call Centre inbound and outbound calls or equivalent experience (desirable)
• Interpersonal and collaborative skills
• Strong negotiation skills
• Adherence to regulation