Hardware TAC Support Engineer
at Fujitsu
Costa Rica, , Costa Rica -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 06 Nov, 2024 | Not Specified | 07 Aug, 2024 | 5 year(s) or above | Router,Cisco,Server Management,Working Experience | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Accountabilities
- Willing to work ANY shift in a 24x7x365 operations environment, to include weekends and holidays
- Troubleshoot network issues via telephone while using a video conference tool
- Must have exceptional customer service soft skills
- Develop, document, and execute validation test plans on hardware, software, plug-ins, and operating system
- Perform health check on all the hardware and software components
- Develop, document, and execute automated test scripts in a lab and production environment
- Perform software and hardware upgrades in a lab and production environment
- Develop and document hardware and software baseline configurations
Develop MOPs in a lab and production environmentPerform hardware and software installation in a lab and production environment
Qualifications
Required
- 5+ Years with working experience in telecommunications
- Flexibility to work any shift, to include weekends and holidays
- Advanced knowledge in network virtualization and cloud technologies
- Advanced knowledge Fiber Optic Networking, with emphasis in SONET
- Advanced knowledge in IP protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, Routing, and Switching
- Advanced knowledge of telecommunication technologies (SONET, DWDM, OTN)
- Experience supporting new product deployments, test plan creation and execution
- Strong written and verbal communication skills
- Ability to successfully multiple tasks while under pressure
- Detailed analytical abilities and technical writing skills
- Strong interpersonal skills and experience working with cross-functional teams
Must be fluent in both English and Spanish, to include reading and writingMust be able to travel a 50% of the time, or as needed
Desired
- Degree in Engineering and 10 years working experience
- Intermediate to advance knowledge in Fujitsu Telecommunication Products
- Cisco and Juniper Routing/Switching Certifications
- Comfortable performing product vendor evaluations
- Advanced knowledge in Orchestrators
- Experience with server installation and server management
- Working knowledge in Cisco POD technology (server, switch, router)
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Information Technology/IT
IT Software - Network Administration / Security
IT
Graduate
Proficient
1
Costa Rica, Costa Rica
