Head Butler

at  Accor Hotels

JOB SUMMARY

Oversees the meticulous operations of the Butler department, ensuring unparalleled luxury and strategic planning.

• Conduct daily briefings to disseminate essential information to team members.
• Direct and delegate tasks among the Butler team with an emphasis on flawless execution.
• Coordinate with other departments to uphold the pinnacle of service standards.
• Regularly inspect guest areas to maintain opulent service and cater to refined preferences.
• Monitor and optimize guest supply consumption and elevate bespoke service opportunities.
• Enforce stringent adherence to bespoke service standards and elite procedures.
• Curate and cultivate a team of Butler professionals through discerning recruitment, selective mentorship, and precise performance reviews.
• Develop bespoke weekly schedules and oversee opulent payroll management.
• Host exclusive monthly meetings to address and refine service protocols.
• Maintain an expert command of luxurious safety protocols and participate in exclusive briefings.
• Uphold impeccable personal appearance and hygiene standards.
• Foster exquisite collaborations with esteemed hotel personnel and maintain consummate service knowledge.