Head Client Service Management

at  Nedbank

TECHNICAL / PROFESSIONAL KNOWLEDGE

• Strategic planning
• Financial Accounting Principles
• Change management
• Performance management
• Business administration and management
• Management information and reporting principles, tools and mechanisms
• Communication Strategies
• Client service management
• Diversity management
• Stakeholder management

Behavioural Competencies

• Business Savvy
• Cultivating Networks and Partnerships
• Entrepreneurship
• Strategic Influence
• Inspiring Excellence
• Customer Focus
• Motivating the Sales Organization
• Establishing strategic direction

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JOB PURPOSE

To be the direct contact between the external customer and Nedbank to build and maintain relationships according to the TS, CIB and Nedbank customer and sales strategy. Provide personal and customised operational and servicing support to the CIB TS client to best meet their needs across the end-to-end product, channels, and solutions life cycle in line with Nedbank’s client service strategy. Facilitate all aspects of enablement and servicing for TS CIB clients to ensure the successful implementation and usage by the client of the products, channels and solutions.