Head Concierge

at  CMI Concierge Security Inc

HEAD CONCIERGE

We are welcoming a skilled supervisor/head concierge professional to lead our team in a residential strata building in Richmond. Bring your passion for customer service and proven experience as a supervisor to this important role. We are expanding. Grow your career with us.

POSITION SUMMARY

The Head Concierge is a front-line leader and plays a meaningful role in the effective management of a large residential strata building, works closely with an on-site Building Manager and the property management team to offer the customers administrative support, facility security & safety management, and coordinate, as necessary, building emergency activities.
Location: Richmond
Days: MONDAY TO FRIDAY
Shift: Day shift

PROFESSIONAL EXPERIENCE

• Minimum one (1) year of experience leading a team: supervising, training, and developing staff, and addressing performance issues
• At least one (1) year experience working in security, hospitality, or facility management
• Valid British Columbia Security Licence

SKILLS AND ABILITIES

• Passionate about helping people
• Familiar with Strata Property governance.
• Basic understanding of residential hi rise mechanisms
• Experience writing reports and preparing documentation for bylaw infraction arbitration
• Able to direct a fire watch,
• Understanding of fire panel basics
• Can understand fire plans and fire procedures
• Knows how to deal with elevator entrapments
• Skilled in resolving conflict and customer concerns
• Professional, discreet, and hold the highest respect for people’s privacy
• Confident in your verbal interactions
• Flexible in responding to changing demands
• Comfortable working alone and as part of a diverse team
• Empathetic and an active listener, able to handle difficult conversations
• Effective manager of time and tasks, with proven ability in a fast-paced environment
• Able to conduct patrols, on-site and perimeter
• Proficient in Outlook, MS Office

PLEASE REPLY AND INCLUDE YOUR RESUME. WE LOOK FORWARD TO HEARING FROM YOU. QUALIFIED APPLICANTS WILL BE CONTACTED.

The Head Concierge leads a team of 10+ customer service and security professionals, offering support, training and development, and serves as a role model for the team. You will provide on-site administrative support, coordinate building emergency response, and act on security and safety concerns.
You will work directly with a designated CMI Operations Manager to maintain and enhance concierge and security services.