Head Concierge

at  CMI Concierge Security Inc

Richmond, BC, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate21 Dec, 2024USD 23 Hourly25 Sep, 2024N/ATraining,Documentation,Security,OutlookNoNo
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Description:

HEAD CONCIERGE

We are welcoming a skilled supervisor/head concierge professional to lead our team in a residential strata building in Richmond. Bring your passion for customer service and proven experience as a supervisor to this important role. We are expanding. Grow your career with us.

POSITION SUMMARY

The Head Concierge is a front-line leader and plays a meaningful role in the effective management of a large residential strata building, works closely with an on-site Building Manager and the property management team to offer the customers administrative support, facility security & safety management, and coordinate, as necessary, building emergency activities.
Location: Richmond
Days: MONDAY TO FRIDAY
Shift: Day shift

PROFESSIONAL EXPERIENCE

  • Minimum one (1) year of experience leading a team: supervising, training, and developing staff, and addressing performance issues
  • At least one (1) year experience working in security, hospitality, or facility management
  • Valid British Columbia Security Licence

SKILLS AND ABILITIES

  • Passionate about helping people
  • Familiar with Strata Property governance.
  • Basic understanding of residential hi rise mechanisms
  • Experience writing reports and preparing documentation for bylaw infraction arbitration
  • Able to direct a fire watch,
  • Understanding of fire panel basics
  • Can understand fire plans and fire procedures
  • Knows how to deal with elevator entrapments
  • Skilled in resolving conflict and customer concerns
  • Professional, discreet, and hold the highest respect for people’s privacy
  • Confident in your verbal interactions
  • Flexible in responding to changing demands
  • Comfortable working alone and as part of a diverse team
  • Empathetic and an active listener, able to handle difficult conversations
  • Effective manager of time and tasks, with proven ability in a fast-paced environment
  • Able to conduct patrols, on-site and perimeter
  • Proficient in Outlook, MS Office

PLEASE REPLY AND INCLUDE YOUR RESUME. WE LOOK FORWARD TO HEARING FROM YOU. QUALIFIED APPLICANTS WILL BE CONTACTED.


Responsibilities:

The Head Concierge leads a team of 10+ customer service and security professionals, offering support, training and development, and serves as a role model for the team. You will provide on-site administrative support, coordinate building emergency response, and act on security and safety concerns.
You will work directly with a designated CMI Operations Manager to maintain and enhance concierge and security services.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Other Industry

HR / Administration / IR

Other

Graduate

Proficient

1

Richmond, BC, Canada