Head of Account Management

at  Trider Ltd

WHO WE ARE

What exactly do we do here at White Label Casinos? Well, that’s easy! We make white label casinos that players love. And that’s it! That’s literally our bread and butter. And we’re damn good at it.
By utilizing our all-in-one casino solution, we create online casinos for clients that stand out from the crowd. Because our casinos have flair, pizzaz, and the IT factor that players are looking for. Did we mention we’re modest?
By choosing to work with us, our clients’ casinos come fully equipped with features that will set them up for success from day one. We are multi-licensed, so clients don’t have to worry about acquiring licenses on their own time or dime. All casinos come fully loaded with more than 7,500 hit games, and our team of 140+ iGaming specialists provide a range of managed services that help make operating a casino easy.
Headquartered in Malta with staff all around the world, we have a diverse workforce of ambitious and hard-working weird and wonderful folk.
We are looking for a Head of Account Management.

POSITION SUMMARY

As the Head of Account Management, you will oversee and manage all aspects of the account management team. This includes developing and implementing strategies to enhance client relationships and increase client and business growth. You will work closely with other internal departments to ensure the efficient delivery of products and a high level of service.

REQUIREMENTS

• Must be based in Malta.
• Minimum of 3 years’ experience in the iGaming industry
• Proper understanding of market dynamics and major industry players.
• Proven track record in managing and leading a team across account management and customer success.
• Demonstrated ability to grow and transform business units into profitable ventures.
• Strong ability to build and maintain strategic partnerships and client relationships.
• A driven individual able to come up with proactive solutions.
• Experience in Microsoft Office, Excel, Jira, Confluence, Monday
• Experience working with platforms considered a plus.

Duties will include, but are not limited to: -

• Developing and executing account management strategies that align with White Label Casino’s overall business objectives.
• Analyzing data to gain insights and identify areas for growth or improvement across our client portfolio.
• Ensuring our services meet client needs and expectations, proactively maintaining a high level of satisfaction.
• Working closely with other departments such as Sales, First Level Support, Games, Payments, Customer Support, Product, and PSP teams to ensure procedures are aligned and operate in the interest of both external and internal stakeholders.
• Managing and leading the account management team by providing guidance, mentorship, and support to encourage a collaborative and high-performing environment.
• Upselling and cross-selling existing products and services to clients.
• Working with third-party platform partners to ensure tasks are completed in a timely manner.
• Negotiating and ensuring overall offerings are in line with business operational goals.
• Understanding and delivering on market changes and regulatory guidelines to make strategic decisions and adapt team direction.
• Monitoring and analyzing performance metrics related to client operations, including player acquisition, product and service integrations, and revenue generation.
• Identifying areas for improvement, making informed decisions, and delivering measurable results.
• Providing weekly and monthly reports to the Director of Client Operations.
• Representing the company at industry events and traveling when necessary.
• Performing any other tasks and duties as deemed fit by the Director of Client Operations.
• Occasionally working outside of office hours when necessary.